Service First with Orlando Managed IT Services from SON Technology

Service First with Orlando Managed IT Services from SON Technology

As a full-service Orlando technology company, we offer specialized solutions and services for specific industries, such as healthcare, government, retail, and small to medium-sized businesses. However, across the board, what we primarily offer clients is peace of mind because of our service first approach to IT management.


Proactive Monitoring

To a large extent, your business’s success depends on how well your IT systems function.  If your customers can’t place orders or conduct business with you efficiently, if you lose company data, or if your employees’ desktop computers don’t function effectively, your business’s productivity and bottom line will suffer.  That’s why it’s important to monitor all of your systems proactively, do required maintenance in a timely manner, and address problems before they become disasters.

A problem occurs when companies, agencies, or firms do not have the internal capacity to monitor and maintain all IT systems.  Even if they have IT staff with the necessary skills and training to maintain their systems, they may not have time to devote to necessary ongoing monitoring and maintenance activities.
If this is the situation you’re presently in, we highly recommend considering managed IT services.  With SON Technology’s emphasis on service, you can avoid the problems of lost productivity and decreased revenue that can occur when your systems are not functioning correctly.
We will critically monitor and maintain your network, servers, and workstations and quickly resolve all potential problems.  With our remote monitoring services, you get intrusion and threat prevention, support for your personnel, monthly security, traffic and ticket reports, and problem escalation and resolution management 24 hours per day, seven days per week.


Around the Clock Accessibility

Our emphasis on service doesn’t stop with our remote monitoring services.  When you have an IT issue, we are available.  You only have one number to call, one point of contact for quick, reliable, expert service.
Our IT Helpdesk services are similarly wide-ranging and accessible.  Our in-house remote helpdesk can help you resolve any issue that occurs with your PC’s or network and is available 8 hours a day for 5 days per week or 24 hours per day for 7 days per week, depending on the level of support your business needs.
If our helpdesk expert can’t quickly resolve an issue, one of our engineers who is familiar with your IT environment will come onsite to take care of the situation.  All of our engineers are experienced, up-to-date in the IT profession, and available to come onsite when you need them.


State of the Art Business Continuity and Disaster Recovery

Reliable, expert service is especially important when your data are at risk.  Fortunately, you can count on SON Technology to develop a backup and disaster recovery plan you can trust to keep your business running smoothly in case a disaster situation occurs.  Our solutions, including offsite storage, built-in archiving, and 24/7 monitoring in a secure facility, provide fast, reliable recovery and quick access to lost files.


A Free IT Consultation with Orlando’s Best Full-Service IT Company

Our emphasis on service begins with a free consultation with one of our IT experts.  To get started today increasing efficiency and security at your company, give us a call at 407-936-2220 or use the form online to let us know how we can help you.

About Joe Grabowski

Joe Grabowski has 30 years of experience in the Information Technology industry, serving the financial, commercial, education and government markets. Always striving for new levels professionally, Joe founded his own company, SON Technology in 2003. At SON, he took on the roles of CEO and Project Manager. As the driving force behind SON Technology, he delivers enterprise-wide solutions to organizations of any size, as well as to state and federal government agencies.

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